Who is responsible
I’m Andreas Raikos, a counsellor in private practice, and I decide how your information is used. I’m registered with the Information Commissioner’s Office (ICO). You can reach me at admin@andreasraikos.co.uk.
What I collect
If you use the contact form, call or message me: your name, your email address, your phone number and whatever you choose to tell me.
If we work together: your contact details, the details of your GP and an emergency contact, brief notes on our sessions, and a record of payments.
Why I use it
To reply to you, to arrange and provide counselling, to keep you safe, and to meet my professional, insurance and legal obligations. I don’t use your information for marketing and I never sell it.
Anything about your health is treated as especially sensitive, and handled under the rules the law sets for confidential care.
How it is kept
Records are stored securely on a dedicated practice account that only I can access. Nothing is kept on paper.
Client records are kept for seven years after our last session, as my professional insurance requires, and then deleted. Enquiries that don’t lead to counselling are deleted once they are no longer needed.
Who sees it
I discuss my work with a clinical supervisor, as my profession requires, without names or identifying details.
I only share information about you with anyone else if you ask me to in writing, or if I am ethically or legally obliged to: a risk to your life or someone else’s, the protection of a child or an adult at risk, or a legal requirement such as a court order. I would aim to talk to you first, and I share only what is necessary.
This website
This site doesn’t use cookies, advertising or tracking. To see which pages are read, it uses Cloudflare Web Analytics, which counts visits without cookies, without storing your IP address and without following you across other sites. Messages sent through the contact form are delivered to my practice inbox by a form service, Web3Forms, that acts only on my instructions.
Your rights
You can ask to see the information I hold about you at any time, free of charge, and I will respond within one month. You can also ask me to correct or delete it, though insurance requirements usually mean client records are kept for the full seven years.
If you are unhappy with how I have handled your information, please tell me. You can also complain to the ICO (opens in a new tab).